Concurso Público Caixa Econômica Federal 2014 & Atendimento (Portuguese Edition)

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Concurso Público Caixa Econômica Federal 2014 & Atendimento (Portuguese Edition)

Conteúdo de Atendimento para o Concurso da Caixa Econômica Federal 2014 ao cargo de Técnico Bancário – Ensino Médio. Neste conteúdo serão abordados os assuntos de:

1 Legislação: Lei n° 8.078/90 (Código de Defesa do Consumidor);

Resolução CMN/Bacen n° 3.694/09 e alterações


2 Marketing em empresas de serviços: Marketing de relacionamento.

3 Satisfação, valor e retenção de clientes.

4 Propaganda e promoção.

5 Telemarketi


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